Complete forms together
We organize the damage photographs, insurer estimate, claim contact, vehicle information, and complete factual repair-related forms with you.
South Bay · Insurance claim collision repair
Use your insurance. Choose your repair shop.
After an accident, start with a clear repair plan. Our Hawthorne team documents the damage, prepares an estimate, and helps with repair-related insurance questions. Send photos or request an in-person inspection.
- All major carriers welcome
- Photo-first claim intake
- In-house ADAS when required
Already Have an Open Insurance Claim?
We can help organize the repair from here. Share your vehicle details, damage photos, and insurer estimate if you have one. With your permission, our team can coordinate an inspection and discuss the repair estimate and any additional documented damage with your insurer.
Your insurer determines coverage and payment. You authorize the repair; we do not guarantee claim approval or payment.
Up to $1,000 Future Service Bonus
Credit toward future maintenance and repairs, including parts and labor. Your bonus amount is confirmed after review of your qualifying collision repair estimate.
Use your credit for this or another vehicle you own. Individual credit amounts are up to $1,000; not every repair qualifies for $1,000. Credit is for future services, not cash.
See our work
Real cars. A closer look at the repair.
Explore real Calibri shop photos, from visible damage to finished exterior views. Your repair plan, estimate, and timing will depend on your own vehicle and claim.
Your carrier is welcome
One repair process across major insurers.
Tell us your insurer, claim status, and vehicle details. Send the insurer estimate if you have one.
- 01State Farm
- 02GEICO
- 03Progressive
- 04Allstate
- 05Farmers Insurance
- 06Mercury Insurance
- 07AAA / CSAA
- 08USAA
- 09Liberty Mutual
- 10Nationwide
- 11Travelers
- 12Wawanesa
Don’t see your insurer? Call us about your claim, even if your insurer is not listed.
Insurance company names identify carriers whose claims may be presented to the shop. They do not imply sponsorship, affiliation, preferred-network status, or claim approval.Hands-on claim help
Help with repair documents and insurer calls.
You tell us what happened and authorize the repair. We keep our role focused on documenting and explaining the work the vehicle needs.
Join repair-related calls
With your permission, we can join insurer calls and explain our documented repair plan, inspections, parts approach, and applicable procedures.
Document additional damage
When inspection or disassembly reveals related damage, we document the finding and prepare the repair-side supplement for review.
Connect the calibration work
Every insurance-claim repair is reviewed for vehicle-specific ADAS requirements. Applicable paid calibration is performed in-house and documented.
California repair-shop choice
The insurer may recommend a shop. The vehicle owner chooses one.
California’s Department of Insurance states that an insurance company cannot require an automobile to be repaired at a specific repair shop. Calibri is an independent repair facility; choosing us does not change who decides policy coverage or payment.
Read the California Department of Insurance guidanceThree different documents
Understanding your estimates and supplements.
An initial estimate may change when inspection or disassembly reveals additional damage.
Insurer estimate
An initial estimate is based on what can be seen and documented at that stage. It may not include hidden damage or every required operation.
Repair estimate
Our estimate is tied to the vehicle, visible condition, inspection findings, repair approach, parts, labor, and applicable procedures.
Supplement
A supplement documents collision-related damage or operations discovered after the initial estimate. The insurer reviews coverage and payment.
From first photos to pickup
How an insurance collision repair moves.
Each vehicle and policy is different. These are the repair-side stages customers can expect.
- 01
Send the vehicle and claim basics
Share the make, model, year, driveable status, visible damage, claim status, and clear photographs.
- 02
Speak with the collision team
We review the information, identify what is still needed, and explain the safest useful next step.
- 03
Inspect and document the vehicle
An in-person inspection—and sometimes disassembly—can reveal damage that photographs and the initial estimate could not show.
- 04
Review the repair plan
We explain the known scope, parts approach, applicable in-house ADAS calibration, expected timing, and known customer responsibility before authorization.
- 05
Coordinate repair-side questions
With your permission, we can coordinate an insurer inspection, explain our estimate, and follow up on documented supplement questions.
- 06
Repair, verify, and prepare pickup
Work remains tied to the authorized plan. Applicable calibration and verification are completed and documented before delivery.
Your next step
Start with photos or request an inspection.
Share your phone, email and vehicle details. Damage photos and insurance information are optional. If you already have an insurer estimate, our team can discuss it when they contact you.
A photo review is preliminary. Inspection findings may change the repair scope and cost; appointment times are confirmed by the team.
Prefer to talk with the collision team?(747) 288-6349Collision calls and photo intake: Monday–Friday, 8:00 AM–9:00 PM; Saturday–Sunday, 9:00 AM–8:00 PM Pacific Time
Insurance repair questions
Useful answers before authorization.
What might I need to pay out of pocket?
Your share may include a deductible and work or charges the insurer does not cover. We explain the known repair scope, estimate, and customer responsibility before you authorize work. Ask your insurer to confirm coverage and your deductible; an open claim does not mean every cost is covered.
How long will my collision repair take?
The schedule depends on the inspected damage, parts availability, any additional findings, insurer review, and the authorized work. We discuss expected timing after reviewing the vehicle and repair plan. A photo review or inspection request does not reserve a repair start date; confirm timing and any rental arrangements before drop-off.
Do you work with State Farm, GEICO, Progressive, Allstate, and other insurers?
Yes. Calibri welcomes collision-repair requests involving all major insurance carriers, including companies not shown on this page. The policy and insurer still determine coverage, deductible, payment, parts decisions, and claim authorization.
Do I have to use the body shop recommended by my insurance company?
California drivers may choose the repair shop. An insurer may recommend a facility, but it cannot require the vehicle to be repaired at a specific shop. You remain responsible for authorizing the repair.
What if the insurance estimate is lower than the repair estimate?
An initial insurer estimate may be written before a complete inspection or disassembly. We document the vehicle-specific repair plan and can submit related additional findings for insurer review. Coverage and payment remain claim-specific.
Does Calibri decide fault or negotiate my insurance policy?
No. We explain and document the repair side of the claim. We do not decide fault, interpret coverage, act as a public adjuster, represent you in a coverage dispute, or guarantee an insurer decision.
Can you help with forms and insurer calls?
With your permission, we can organize repair documents, complete factual repair-related forms with you, join calls, explain our estimate, coordinate inspections, and follow up on documented repair-scope questions. You review the information and submit or sign your own documents.
Is towing or a rental vehicle automatically covered?
No. Insurance towing and rental coverage depend on the policy and insurer. Complimentary Calibri towing may be available for a qualifying collision repair after conditions are confirmed. Rental availability and terms are confirmed when you contact us. Rentals are paid, either through applicable insurance rental coverage or self-pay. Insurance coverage, limits and authorization apply.
Will ADAS calibration be included after a collision repair?
Every Calibri insurance-claim repair is reviewed for calibration requirements. The procedures performed depend on the vehicle configuration, affected components, repair operations, and applicable manufacturer information. Required calibration is a paid repair operation, and insurance payment is claim-specific.
Is a wash included after the repair?
Eligible completed insurance-claim collision repairs receive a complimentary exterior wash from Calibri before pickup. This is a shop courtesy, not an insurance benefit, detailing service, or guarantee that every stain or condition can be removed.
Your policy and insurer determine liability, coverage, deductible, payment, parts decisions, rental or towing benefits, total-loss status, and approvals. Calibri is the repair facility—not your insurer, insurance agent, public adjuster, or law firm—and does not guarantee a claim result. We do not add facts, decide fault or coverage, sign for you, or represent you. You separately authorize the repair and every added charge.
Start with what is visible today